Learn more about what I do
Welcome to Trina Hampton’s Professional Portfolio
I have successfully developed platforms of transparency to boost company morale and bring profitability. My unique perspective to see from an employee’s point of view at the executive level is a game changer in building a stronger culture where your employees feel proud to work.
AREA OF EXPERTISE
Strategic Planning/Tactical Execution
Leadership & People Management
Corporate Social Responsibility (CSR)
Message Development/Delivery
Complex Organizational Structures
Writing/Editing/Visual Communication
Crisis Management/Abatement
Budgets, P&L & Fiscal Accountability
Consensus Building/Conflict Resolution
Project Management/Accountability
Process Improvement
Program Development
For the first ten years of my career, I was a C-Suite executive assistant to a Hedge Fund founding partner in NYC. I learned the importance of staying steps ahead of an executive and how transparency, consistency, accountability, and accuracy encourages loyalty. My decades of experience working as the right hand for top executives has given me the keen sense to be objective and see from an employee’s perspective on an executive level. This ability would become a game changer in my career when asked to lead the endeavors of strengthening a company’s culture and bringing it back to profitability.
Fast Track to Success
EA to Chief of Staff
2016 – 2017
In 2016 I was the C-Suite Executive Assistant to a CEO of a fast- paced insurance company with a 98% turnover rate, low employee morale and headed toward a significant financial loss. By 2017 in the midst of financial loss and companywide layoffs, I was approached by a board member taking on the role as interim president & CEO to aid in his endeavors to turn the company around. I was promoted to Chief of Staff and tasked with developing the company’s first Corporate Communications department, designing the Rewards & Recognition program, and to design and implement an Intranet.
Exceptional Performance Award
2018
In 2018 I was awarded the prestigious Exceptional Performer Award earning my place on the company’s wall of fame for the significant contributions that positively impacted the company’s the bottom line.
Communications and Employee Engagement
2019
In 2019 the CEO retired and I took on the role as Director of Corporate Communications where I continued to evolve and expand the department implementing numerous engagement platforms further strengthening the company’s culture.
Message from the CEO
“Since I arrived at Acceptance, Trina has been indispensable in helping me understand our business, coordinating initiatives and bringing Acceptance back to profitability. She was so instrumental in the development of our intranet, company store enhancements and many other things that have been accomplished behind the scenes. Her continued dedication and innovative ideas allowed the Executive Team to be more efficient and productive. She was always one step ahead of me, keeping me on time for meetings, travel and attaining deadlines. Trina will be greatly missed here at Acceptance. Trina’s new opportunity sounds very exciting and challenging. I never like to lose a valued employee, but when it means an even better opportunity for the employee I support the move. In Trina’s case she assures me that her new role will provide many things that she wants to achieve in her career and I am happy that she is embracing this opportunity. I wish her the best and much success. She has provided Acceptance so very much during her tenure supporting the Executive Team. We wish Trina well in her new endeavor. ”
Ken Russell, President & CEO and FAC Board Member
Exceptional Performance Award
Trina made several exceptional contributions in 2018 beyond her duties as Chief of Staff to the President and CEO. Most noticeably, the development and relaunch of the intranet, placing all documents, forms, and communications in one location, allowing team members to participate in live discussions, contests, and offer comments and likes to post. Trina established Corporate Communications, its Policy, and Procedures defining the communication protocol safeguarding consistency, accuracy, and accountability on content delivered to team members. In addition, Trina developed the Team Member Newsletter, a 360-degree company review of the day-to-day operations. Trina developed and relaunched WINK Rewards as an automated platform that provides insight on the exceptional efforts of team members to both the Senior Executives and WINK recipients. Trina also developed the companywide tracking system to capture the Agency Management Rollout by state and served as the Project Manager.
Executive Leadership
Established the following committees
YHAV
Chairman
You Have a Voice (YHAV) Committee: Chaired the committee devoted to discussing employee submissions and concerns with senior leaders of the company and ensuring all submissions were acknowledged privately and/or publicly.
STEERING
Founding Member
Steering Committees: Established and led executive steering committees ensuring ongoing progress of vital initiatives while identifying, addressing, and promptly resolving potential challenges.
EEC
Chairman
Employee Engagement Committee (The EEC): Chaired committees with aim to spread awareness in the areas of social responsibility, education, recognition, diversity and inclusion.
Chief of Staff and Director of Corporate Communications
Learn more about what I do and what I’ve accomplished.
Chief of Staff
Leveraged experience in leadership, strategic planning, organizational development, and team building to shape long-term strategies, transform culture, foster strong employee engagement, and position the company for success.
Prioritized growth initiatives while safeguarding current operations and collaborated and interfaced with senior executives daily as a strategic advisor, representative, and spokesperson of the CEO, playing a critical role in creating efficiencies.
Optimized processes, monitored ongoing progress of vital initiatives, and developed steering committees to identify, address, and promptly resolve potential challenges.
Established the Corporate Communication Department, channels of dissemination, targeted audiences, and a comprehensive policies for internal communications, defining protocols to ensure consistency, accuracy, and joint accountability on employee content.
Accomplishments
EXCEPTIONAL PERFORMANCE AWARD
Attained the Exceptional Performer Award in 2018 and placed on the company’s wall of fame for significantly impacting the company’s .bottom line.
COMPANY STORE
Redesigned and enhanced the company store with branded high-end products ensuring employees could afford merchandise with discount promotions and contest winnings.
YOU HAVE A VOICE (YHAV)
Developed and designed “You Have a Voice.” An automated anonymous platform giving employees a voice to feel heard and invested in the company’s growth. RESULTS: Policy changes, process improvements, and invaluable insight to senior executives on weaknesses within their organizations.
ENGAGEMENT COMMITTEE:
Founded a committee to spread awareness in social responsibility, education recognition, diversity, and inclusion. Nominated by peers as Chairman
COMPANYWIDE NEWSLETTER
Planned, organized, and distributed a quarterly newsletter to provide a 360-degree companywide review of day-to-day operations, departmental and essential announcements.
ENGAGEMENT PLATFORMS
Evolved and strengthened the overall culture with full autonomy implementing culture and engagement-driven platforms.
1) You Have a Voice
2) Wink Rewards
3) Discussion Boards
4) PAE for Rewards & Recognition
INTRANET
Improved processes and created, developed, launched, and managed the company’s first intranet as the single resource for internal updates, allowing access to essential documents and enabling employee social interactions nationwide.
Director, Corp. Communications
Expertly delivered communications guidance and translated vision into a tactical roadmap to execute cultural strategies, build and protect corporate reputation, drive employee engagement, and grow brand awareness.
Served as a key member of the senior leadership team and developed and managed the infrastructure of Corporate Communications, Intranet, Rewards and Recognition, and numerous engagement platforms.
Acted as a Subject Matter Expert (SME) for employee concerns and senior executives, held budgetary oversight with profit and loss (P&L) accountability, and supervised high-performing cross-functional teams.
Provided governance for brand architecture, including design and tone of voice to ensure impactful messaging, strong communication channels, quality control, and consistency for internal communications.
Collaborated productively with Human Resources, Marketing, and Sales leaders to design best-in-class practices, performance management processes, and retention strategies aligned with long-term strategic objectives.
Accomlishments
PEOPLE ARE EVERYTHING
Executed change by creating a cost-neutral engagement platform that strengthened company culture and extended reach, uniting employees nationwide with a 95% participation rate throughout the organization within 30 days of launch.
INTERNAL CAMPAIGNS
Promoted company culture aligned with shared values and guiding principles and designed a companywide internal campaign that provided managers with an innovative functional tool to measure engagement.
COLLABORATION
Encouraged creativity and collaboration and rewarded behaviors measured with engagement efforts and social interactions with a purpose while initiating cross-functional partnerships and inclusive two-way communications.
MOTIVATE AND INFLUENCE
Conceptualized and created engaging communications to motivate, influence, and foster trust and credibility for future projects, products, and long-term planning initiatives, balancing company objectives and internal/external satisfaction.
MULTI-SITE INTRANET
Spearheaded the relaunch of a secure multi-site intranet and established content managers and site development.
MEASURED ENGAGEMENT
Led special projects and implemented new software to track open rates and promote social interactions on content delivery.
Corporate Communications had a 98% open-rate on content disseminated from its channels.
The Importance of Engagement
The promotional campaign for managers